Job Description

Helpline Adviser
Fixed-term contract ending March 2023, 17.5 hours per week
£28,785 – £31,983 (pro-rata for 17.5 hours per week)
London Bridge
1km from London Bridge and Tower Hill tube stations
Application closing date
26 Oct 2022
Interview date
Working environment

We are currently working with a hybrid working model. The post-holder will be required to work a minimum of one day in the office per week.

About this role

Mental health is one of the most urgent issues facing young people today. At YoungMinds, we are leading the fight to make sure that all young people can get the mental health support they need, when they need it, no matter what.

The YoungMinds Parents Helpline provides parents and carers with life-changing information, advice and support, and we are looking for an individual to join our incredible frontline team. This is a role where you can learn about the difficulties that young people and their families face, deliver high-quality advice, offer crucial emotional support and be part of a service that makes a phenomenal difference.

You will be responding to helpline calls, which can cover wide-ranging and complex issues. You will be using helpline skills to listen to callers’ concerns, and draw on your expertise to provide tailored guidance to service-users. You will need to ensure that you follow helpline safeguarding and data protection procedures, and accurately record information into our Parents Helpline database. And, above all, you will have a strong passion for helping parents and carers to support themselves and their child in the best way they can.

Please note that this role will be office-based for one day per week.

This is a temporary contract with an end date of 31 March 2023.

About you

Candidates will be shortlisted on the basis of the following criteria:

  • experience of delivering advice and guidance to service users
  • experience of adhering to safeguarding practices, to safeguard young people and their families
  • excellent interpersonal skills and the ability to work with volunteers, staff, service-users and professional workers at all levels
  • ability to work well under pressure and manage an emotionally-demanding workload

Helpline Adviser job pack

Apply now

One of our values is: “We celebrate what makes you you – whoever you are, we welcome you and encourage you to be true to yourself”.

If you are excited about helping us to achieve our mission, passionate about working at an organisation that puts the lived experience of young people at the heart of everything we do and want to be part of our drive to become a truly anti-racist organisation we want to hear from you.

To apply, please fill in the application form – downloadable below – and send via email to

Applications for this post will close on 12:00pm on 26th October 2022.

Download our application form

About YoungMinds

You’ll be part of a passionate, hardworking team that cares about the work they do and you’ll be part of making a real difference to the lives of children and young people. In addition to becoming part of the YoungMinds team, you’ll get:

  • 25 days paid holiday entitlement (plus Bank Holidays)
  • three days additional leave over Christmas and New Year
  • auto-enrolment onto pension scheme where YoungMinds will match your contribution up to five per cent
  • statutory benefits such as parental leave and sick pay
  • a wide range of other health, wellbeing and lifestyle benefits
  • a dedication to continued professional development, training and shared best practice

Find out more about working at YoungMinds

Our vision

  • A world where no young person feels alone with their mental health.

    We want to see a world where every young person who is struggling feels able to reach out, and has people and services around them who can really help.

More about who we are

    • Working at YoungMinds

    • Meet the team

  • Our vision and values

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