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Hieda training – Bereavement and Breaking Bad News

21st April 2023 @ 9:30 am - 12:30 pm

  • Date: 21 April 2023 
  • Time: 09:30 – 12:30 
  • Venue: Zoom (online) 


  • Healthcare professionals, medical providers, and those with a responsibility for wellbeing. 

Course outline

At certain times we may be involved in breaking bad news or dealing with someone who is newly bereaved. This course looks at the process and support available that could be utilised to help during this period. The holder will learn skills to be able to empathise with and manage the ongoing wellbeing of the affected person. The session will teach delegates how to have sensitive conversations that may well impact on how the affected person deal with their situation or loss. 

Training topics will include: 

  • Setting the scene preparing for the conversation  
  • Communication skills 
  • How does a patient feel? 
  • Role play – a variety of scenarios will be utilised to reflect the candidates’ backgrounds on the day

Learning outcomes:

  • Have an awareness of the impact of bad news 
  • To have techniques to deal with conversations sensitively and kindly 
  • To have practiced delivering bad news


Jane Graham, Director, Hieda 
Trained at Great Ormond Street Hospital for Sick Children, Jane has 32 years of nursing background, 17 of them in trauma and intensive care. Whilst in PICU, she had a number of different roles. Nine years of that included a role as a specialist retrieval nurse (CATS) that entailed travelling around the country to stabilise and bring back critically unstable children. To do this she learned advanced nursing and basic medical skills in resuscitation, all medical conditions, and trauma.

She went on to teach these skills to student nurses, qualified nurses and junior doctors as the Practice educator on intensive care. This role also involved lecturing regularly at South Bank University. She has been a DSL for Safeguarding at an independent boarding school where she was Lead Nurse. She is also an instructor for Qualsafe, an awarding body approved by the HSE. She is currently the director of Hieda and director of health and wellbeing for the BSA Group.


Paula Talman – Ispace 

Language around bereavement  

Tracey Boseley – Child Bereavement UK  

Erika Crossley, Boarding School Counsellor, Berlin Brandenburg International School 

Erika obtained her Master’s degree in clinical nurse leader from Xavier University in the United States and has worked in paediatric oncology and psychiatry at Cincinnati Children’s Hospital. Erika has worked in boarding schools in the UK and Germany as a school nurse, health and wellbeing manager and counsellor. Erika has delivered sex and relationship education in primary and secondary schools and served as a DSL and holds a diploma in counselling.

Erika currently works as the Boarding School Counsellor at Berlin Brandenburg International School as a member of the student support services team and leads their Student Ambassador programme. Erika is a mental health advocate and an Ambassador for Dorset Mind.

A case study – coping with a death of a young person in an education setting



  • Member Rate: £100 
  • Non-member Rate: £200*  

*If you would like to become a member and access discounted rates for Hieda CPD and events, please click here.

Book now 


21st April 2023
9:30 am - 12:30 pm




Health in Education Association