Job Description

Whitewater Health

Hook and Hartley Wintney Surgeries

North Hampshire

Job overview

Whitewater Health offers a supportive and encouraging environment where you will autonomously assess, diagnose, treat and evaluate a wide variety of patients and pathologies in line with local and national guidelines.

There is always a GP lead working each session with the team. Asking advice or learning is very much encouraged and career development is supported.

Main duties of the job

· Working as part of the Duty Team to manage the on-the-day patient demand

· Telephone triage is a significant part of this role and prior experience is essential

· Face to face assessment where appropriate after triage

· Prescribing qualifications are essential

· Liaising with other professionals e.g. our Link nurse community team, district nurses, secondary care, ambulance service

· Home visiting may be necessary, although infrequent

See the job description and person specifications for more details

About us

Our entire team drives consistently towards sustainable and exceptional patient care for our 18,500-list size. We are continuing to strengthen our workforce through PCN roles and practice led roles. The Advanced Practitioner role is fully supported by a wider team, inclusive of GP leads with a supportive approach to delivery of care.

Would you like to be part of a practice that embraces its idyllic rural locations across two sites in Hook and Hartley Wintney?

Come and experience being part of a strong primary care network, delivering improved access and online consultations, high achieving QOF and enhanced services, and PCN DES, rated Good by CQC.

Would you like to be part of a practice that is actively involved in supporting our local community including the running club, junior schools, local sports teams and practice allotment to help promote physical and mental well-being in our local population?

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration.

Employer details

Employer name – Whitewater Health

Address – Reading Road, Hook, Hampshire, RG27 9ED

Job description

· Assess, plan, develop, implement, provide and evaluate treatment programmes including, but not limited to:

· Manage and treat acute conditions, in line with national and local policies and practice needs

· Health promotion and well-being plus individual plans for patients with/at risk of a long term condition

· Effectively and safely triage patients with acute clinical problems over the telephone. To arrange further review as necessary either within the duty team, or with another team member.

· Prioritise health problems, intervening appropriately, to assist the patient in complex, urgent or emergency situations, including initiation of effective emergency care

· To deliver within the scope of the OOH specifications in areas such as care planning, diabetes management and complex wound care

· Manage and assess risk within the areas of responsibility, ensuring adequate measures are in place to protect staff and patients

· Monitor work areas and practices to ensure they are safe and free from hazards and conform to health, safety and security legislation, policies, procedures and guidelines

· Support members of the nursing team to undertake mandatory and statutory training requirements

· Apply infection-control measures within the practice according to local and national guidelines

· Apply policies that reduce environmental health risks, are culturally sensitive and increase access to health care for all.

Role specification

· Recognise and work within own competence and professional code of conduct as regulated by the NMC/relevant associated body

· Produce accurate, contemporaneous and complete records of patient consultation, consistent with legislation, policies and procedures

· Prioritise, organise and manage own and others workload in a manner that maintains and promotes quality

· Deliver care as an individual and team according to NSF, NICE guidelines and evidence-based care, assessing effectiveness of care delivery through peer review, benchmarking and formal evaluation and leading on the maintenance of quality governance systems for the nursing team

· Implement and review the application of evidence-based practice in nursing

· Utilise the audit cycle as a means of evaluating the quality of the work of self and the team, implementing improvements where required

· Evaluate patients response to health care provision and the effectiveness of care

· Lead and participate in shared learning across the practice and wider organisation and assess the impact of policy implementation on care delivery

· Work within policies regarding family violence, vulnerable children and adults, substance abuse and addictive behaviour, and refer as appropriate

· Interpret national strategies and policies into local implementation strategies that are aligned to the values and culture of general practice

· Take responsibility for own development and revalidation, learning and performance including participating in clinical supervision and acting as a positive role model for the HCAs

· Support the development of others in order to maximise staff potential

· Lead others to make realistic self-assessment of their knowledge and skills, challenging any complacency and actions that are not in the in the interest of the public and/or users of service

· Being aware of and acting in accordance with NHS England’s Patient Group Directives and the practice protocols

· Act as a clinical leader in the delivery of practice nursing services to patients, ensuring that the needs of the patient are the priority

· Work with the nursing team in the planning and implementation of local guidelines, protocols and standards, and of local projects or initiatives

· Promote the role of the nursing and advanced practitioner team in the provision of care

Further Information

Infection control

Staff will work to minimise any risk to clients, the public and other staff from Healthcare Associated Infection including MRSA and C difficle by ensuring they are compliant with the Health Act 2006 Code of Practice for the Prevention and Control of Healthcare Associated Infections (They Hygiene Code); and by ensuring they are familiar with the practice Infection Control Polices within the practice.

All employees must comply with the Infection Control Policy and must attend infection control training as required within the practice and adhere to our mandatory training expectations.


As an employee you have a responsibility to maintain the confidentiality of any confidential information which comes into your possession regarding patients, employees or any other business relating to the practice.

In accordance with the Public Interest Disclosure Act 1998 protected disclosures are exempt from this express duty of confidentiality.

Health & Safety

As an employee you have a responsibility to abide by all of the safety practices and codes provided by the practice and have an equal responsibility with management for maintaining safe working practices for the health and safety of yourself and others.

All employees must comply with the practice Health & Safety Policy.

All employees must attend Health & Safety training as required within the practice.

Quality Assurance

As an employee of Whitewater Health you are a member of an practice that endeavours to provide the highest quality of service to our patients.

You are an ambassador of the practice and, as such, are required to ensure that high standards are maintained at all times.

As an employee you have a responsibility for data quality. All employees are accountable for the quality of data they input into Trust systems and/or document in paper-based records, and must ensure that it is accurate, complete, valid and timely at all times.

Work effectively with individuals in other agencies to meet patients needs

Effectively manage own time, workload and resources

Equal Opportunities

As an employee you have a responsibility to ensure that all people that you have contact with during the course of your employment, including patients, relatives and staff are treated equally in line with the practice Equal Opportunities Policy. You must:

· Communicate effectively with other team members

· Communicate effectively with patients and carers

· Recognise needs for alternative methods of communication and respond accordingly

Risk Management

You have a responsibility for the identification of all risk which have a potential adverse effect on the practice ability to maintain quality of care and the safety of patients, staff and visitors, and for the taking of positive action to eliminate or reduce these.


This practice has a responsibility to safeguarding and promoting the welfare of children, young people and vulnerable adults who use our services.

The practice expects all staff and volunteers to share this responsibility.

The practice expects all staff to act accordingly in line with all safeguarding polices.

Person Specification

Experience and qualifications


· Experience of telephone triage and face to face appointments

· Primary care consultations

  • NMC or HCPC Registration
  • Minor Illness
  • History Taking experience
  • Physical assessment training
  • Strong listening, communication, presentation and social skills and a willingness to contribute to improving systems and procedures
  • Able to represent the practice positively in a multitude of settings
  • Being organised and methodical in process review and implementation
  • Liaising with team members to challenge current process and where improvements to efficiencies can be made
  • Liaise with the business manager on key areas of workflow within the EMIS system are maintained to safe proportions
  • Ability to communicate with the team on areas of achievement and areas of improvement regarding performance indicators
  • Contribute to the effectiveness of the team by reflecting on own and team activities and make suggestions on ways to improve and enhance the teams performance
  • Assess own performance and take accountability for own actions, either directly or under supervision
  • Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
  • Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work


  • Masters degree or equivalent in Advanced Practice
  • Prescribing course completed
  • Experience of working in Primary Care
  • Experience of working in a Duty Team (providing on the day care)

Job Types: Full-time, Part-time, Permanent
Part-time hours: 15-37.5 per week

Salary: £50,000.00-£60,000.00 per year


  • Company pension
  • Life insurance
  • On-site parking


  • Monday to Friday
  • Weekend availability

COVID-19 considerations:
NHS guidelines followed at all times by staff and patients and visitors

Ability to commute/relocate:

  • Hook, RG27 9ED: reliably commute or plan to relocate before starting work (required)


  • NMC (preferred)

Work Location: One location

Application deadline: 30/04/2023
Reference ID: ANP002

For more information: Nurse Jobs – 2023 |