Founded in 1894, City, University of London is a global university committed to academic excellence with a focus on business and the professions and an enviable central London location.
City attracts around 20,000 students (over 40% at postgraduate level), from more than 150 countries and staff from over 75 countries.
In the last decade City has almost tripled the proportion of its total academic staff producing world-leading or internationally excellent research. During this period City has made significant investments in its academic staff, its estate and its infrastructure and continues to work towards realising its vision of being a leading global university.
Background
This is an exciting time to join the Student Counselling, Mental Health and Accessibility Service. The service comprises four teams – Student Counselling, Mental Health, Disability and Neurodiversity and the Service Administration Team. Overall, the teams offer specialist advice, mentoring and psychological support to students during their time at the university.
Responsibilities
You will provide an initial point of contact for students seeking to access support through the Student Counselling, Mental Health and Accessibility Service, offering guidance to students on available support, including around reasonable adjustments, disability-related funding, wellbeing and counselling. You will undertake key administrative processes, ensuring that students receive timely contact and support, and that records are kept up to date and accurate in line with GDPR.
Person Specification
You will possess an understanding of the challenges faced by disabled students in Higher Education, and an awareness of relevant legislation. You will have experience of providing excellent customer service, preferably in a similar role, as well as experience of working in an international, culturally diverse community. Exceptional record keeping skills and attention to detail are required, along with the ability to manage a busy and varied workload.
Additional Information
City offers a sector-leading salary, pension scheme and benefits including a comprehensive package of staff training and development.
Closing date: 11 September 2022 at 11:59pm.
Interviews are scheduled for 23 September 2022.
City, University of London is committed to promoting equality, diversity and inclusion in all its activities, processes, and culture, for our whole community, including staff, students and visitors.
We welcome applications regardless of gender, sexual orientation, disability, marital status, race, nationality, ethnic origin, religion or social class. For more information on our approaches to encouraging an inclusive environment, please see our Equality, Diversity and Inclusion Pages.
Academic excellence for business and the professions.
For more information: Mental Health Jobs – 2022 | Indeed.com
