Job Description

Job details


£23,901 – £27,412 a year

Job type


Pulled from the full job description
Company pension
Cycle to work scheme
Employee discount
Sick pay
Store discount

Full Job Description

The Victim and Witness Care Unit is advertising for 3 permanent positions and also pool positions for the role of Victim and Witness Care Officer. This is a varied and rewarding role, providing support to victims and witnesses of crime. The role requires independent working and self-motivation and a sustained level of responsibility, as you will be managing your own caseload, but as part of, and supporting a much larger team. You will act as a single point of contact for victims and witnesses including professional witnesses, ensuring they are kept informed at each stage of the process, their questions answered, managing all necessary administration for Court trials and cases, undertaking support needs assessments and proactively identifying support measures where needs are identified. This will include emotional support to victims and witnesses, including victims of some of the most serious crimes, as they move through the Criminal Justice System.

The successful candidate will work as part of a professional team of Victim and Witness Care Officers, Caseworkers and Volunteers. Victim and Witness Care Officers have specific responsibility for promoting and supporting the concept of victim and witness care by managing and maintaining all contact throughout the victim and witness journey in order to ensure they feel fully supported, informed and updated. Updates will include the progress of their case, any changes in bail or custody status and explanations of the result of the case, ensuring compliance with the minimum requirements of The Witness Charter, No Witness No Justice and The Victims Code of Practice. The role will provide a high quality support service to all victims of crime through on-going risk assessment and co-coordinating emotional and practical support where any needs are identified. Emotionally supporting victims as part of this process is a key responsibility of the role. This will include working with colleagues internally within Surrey Police and third party support service providers and criminal justice partner agencies to tailor support and co-ordinate a care pathway to ensure all victims and witnesses feel informed, supported and empowered.

A driver’s license is essential. It is essential that you have an ability to listen, to communicate empathetically, are non-judgemental and are aware of the importance of confidentiality. Training and induction will be provided. To be successful in this role you will have well-developed interpersonal skills, strong written and verbal communication skills and previous experience working in a customer focused environment or supportive network. A good understanding of the impacts of crime on victims is desirable. You will understand safeguarding issues and the principles of risk assessment. You will have excellent crisis management skills, and be able to problem solve and think on your feet. Applicants must be able to evidence previous experience of multi-tasking and organisation in a fast-paced working environment, and the ability to respond flexibility if a situation changes. IT experience is essential, all case management within the unit is computerized, and IT based administration is a core part of the role. We are looking for individuals who are self-motivated, good at time management and able to work as part of a bigger team, whilst being responsible for managing their own caseload. Working closely with victims of crime and managing ongoing casework does entail exposure to sometimes complex emotional demands, candidates need to have resilience and the ability to employ effective coping mechanisms in order to manage these.


Job Types: Full-time, Part-time
Part-time hours: 36 per week

Salary: £23,901.00-£27,412.00 per year


  • Company pension
  • Cycle to work scheme
  • Employee discount
  • Flexitime
  • Sick pay
  • Store discount
  • Wellness programme


  • Monday to Friday

Ability to commute/relocate:

  • Guildford, GU1 4QS: reliably commute or plan to relocate before starting work (required)

Expected start date: 14/11/2022

Source:Victim and Witness Care Officer – Guildford GU1 –