Job Description

Birmingham, England
£33,656 to £36,584 per annum
Fixed Term
Posted On:
Wednesday 13 July 2022
Closing Date:
Wednesday 27 July 2022
Interview Date:
Monday 01 August 2022

The BCU Mental Health and Wellbeing team is seeking a Wellbeing Casework Coordinator to join its team of mental health and wellbeing professionals. This is an exciting time for the team as senior sponsorship and increased resource drive an agenda of change and innovation designed to diversify the University’s offering and enhance the student experience.

The role of Wellbeing Casework Coordinator is to provide a frontline to the University’s Mental Health and Wellbeing service. The role-holder will use their knowledge of mental health difficulties and understanding of specialist therapies to triage mental health presentations and allocate the team’s resource according to need. They will also act as a pivotal point for responding to crises. The role-holder will provide advice to internal and external stakeholders on the work of the team and the scope and procedures of the service. The role will include supporting the processes that underpin the team’s work and which ensure timely implementation of support packages for students.

The key responsibilities of the role are:

  • To triage mental health and wellbeing enquiries and refer to the appropriate practitioner in the Wellbeing Team (Wellbeing Advisers, Mental Health Advisers and Counsellors/Therapists).
  • To provide line management to the administrative team (Mental Health Assistants).
  • Attending service management meetings, contributing updates and receiving feedback on the administrative team’s duties.
  • Providing key operational support to the Designated Safeguarding Officer as outlined in the Safeguarding Policy.
  • To contribute to the development of service reports, information and materials as required.
  • To contribute to the development of service policies and procedures.
  • To manage any implementation of service or department processes and procedures working with the Head of Mental Health and Wellbeing Operations.
  • To coordinate any service events such as University Mental Health Day.

Essential requirements for the role are:

  • A first degree or equivalent experience
  • Significant experience of mental health provision in a clinical setting
  • Experience of line managing staff or volunteers is desirable
  • A qualification in mental health or health support
  • The ability to remain calm under pressure and make sound operational decisions to help safely manage a crisis situation
  • Significant administrative experience in a professional setting
  • An ability to work in a client-focussed / student-centred way, in accordance with relevant legislation and acknowledging the diversity of our students, and demonstrating a calm and supportive approach with service users who may be in distress
  • A demonstrable ability to support staff
  • An ability and willingness to consider new ways of working and to apply new technology
  • An understanding of the principles of safeguarding
  • An understanding of confidentiality / data protection issues
  • Knowledge of the Equality Act 2010 and understanding of its implications for practice
  • Excellent IT skills including MS Office suite, database enhancement and operation, email / internet

If you wish to discuss any aspect of the advertised post prior to application please email

With around 24,000 students from 80 countries, Birmingham City University is a large and diverse place to study. We put students at the heart of everything we do, giving them the best opportunities for future success. The University has an enviable reputation for providing quality, student-focused education in a professional and friendly environment. Our superb courses, state-of-the-art facilities, first-rate staff, and focus on practical skills and professional relevance is producing some of the country’s most employable graduates.

We put £270 million into the regional economy and support thousands of jobs in the area. We’re investing £340 million in our estate, including a major expansion of our city centre campus at Eastside, providing students with an enviable range of facilities.

BCU’s Values underpin how we work in achieving the ambitions set out in our Strategy and Priorities, and are the principles that unite the way we work together and for our students. As the University for Birmingham, our values are that we create opportunity; we think differently; and we build community.


For more information and to apply: Indeed